Privacy Policy

Introduction

This comprehensive privacy policy explains how Residual Developments LTD ("we," "us," or "our") collects, uses, discloses, and protects your personal data. We are committed to safeguarding your privacy and complying with applicable laws, including the UK General Data Protection Regulation (GDPR). This policy applies to our websites: www.residualrp.com, dashboard.residualrp.com, and forum.residualrp.com (collectively, the “Websites”), our online gaming platform, and related services.

Personal Data We Collect and Why

We collect and process various types of personal data to operate our services effectively and provide you with a positive user experience.

• Discord Data: When you interact with our Discord server (including joining, creating support tickets, or participating in discussions), we collect information necessary for identification, logging, and support purposes. This may include your Discord username, Discord ID, and details relevant for resolving support issues.
• FiveM Account Data: We access information related to your FiveM account, such as in-game identifiers, Steam ID, and IP address, to verify your identity, manage your account within our services, and ensure a smooth gaming experience.
• Account Data: Your email address, username, and password.
• Technical Data: We collect information about your device, internet connection, browser type, operating system, and IP address. This data helps us analyze usage patterns, troubleshoot technical issues, and improve the functionality and performance of our Websites and services.
• Usage Data: We track how you interact with our Websites and services, including the content you engage with, pages visited, and time spent on specific sections. This data helps us understand user preferences, optimize content delivery, and personalize your experience.
• Support Ticket Data: We collect and store all communications related to support tickets you create, including messages, timestamps, and resolution details. This data allows us to track support requests and provide efficient solutions.
• Communications Data: We may retain data associated with any communication you send us, including support inquiries, feedback, or other correspondence. This helps us address your concerns, provide effective support, and improve our services.
• Forum Account Data: When you create an account on our forum (forum.residualrp.com), we collect information such as your chosen username, email address, and any profile information you choose to provide.
• Forum Activity Data: We may track your activity on the forum, including your posts, comments, and interactions with other users.

Legal Basis for Processing Your Data

We process your personal data based on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., providing access to our gaming services).
• Legitimate Interests: Processing is necessary for our legitimate interests, such as providing and maintaining our services, auditing and record keeping, implementing security measures, and improving user experience. Where we rely on legitimate interests, we balance our interests against your rights and freedoms.
• Consent: We rely on your consent for specific processing activities, such as direct marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Sharing Your Personal Data

We do not sell or rent your personal data to third parties. We may share your data with the following categories of recipients:

• Service Providers: Trusted third-party vendors and service providers who assist us in operating our Websites, providing services, or conducting our business activities (e.g., hosting providers, payment processors, analytics providers). These parties are contractually obligated to protect your data and process it only according to our instructions.
• Legal Authorities: We may disclose your data to legal authorities if required by law, in response to a subpoena, or to protect our rights, property, safety, or the safety of others.

International Transfers of Your Personal Data

Your personal data may be transferred to and processed in countries outside the UK and the EEA. We will ensure that appropriate safeguards are in place for such transfers, in accordance with GDPR. This may include using Standard Contractual Clauses or relying on adequacy decisions.

Retention and Deletion of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Specific retention periods include:

• Support Ticket Data: 12 months.
• Account Data (Gaming Platform): Retained for the duration of your account and for a period thereafter as required by law or for legitimate business purposes (e.g., fraud prevention).
• Usage Data: Retained for a limited time for analysis purposes and then anonymized or aggregated.
• Communications Data: Retained for a period necessary to address your inquiries and provide support.
• Forum Account Data: Retained for 12 months of inactivity. After 12 months of inactivity, the account and associated data will be deleted.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Websites. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy (which will be made available on our Websites).

Security of Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request deletion of your data under certain circumstances.
• Right to Restriction of Processing: You can request restriction of processing in certain situations.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our Websites, Discord server, and forum.

Contact Us

If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please contact us at:

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK (www.ico.org.uk) if you believe that we have not complied with your data protection rights.